Enquiry alert systems
Alert the appropriate team member when a website enquiry, quote request or lead form is submitted.
- Immediate admin notifications
- Enquiry categorisation and routing
- Customer confirmation messages
EMPEX Smart Alerts
Important business activity, delivered to the right person at the right time
Automate enquiry, booking, e-commerce, operational and infrastructure notifications so your team can respond faster and reduce the risk of important activity being missed.
Faster response
Notify the right person as soon as an enquiry, booking, payment or operational issue occurs.
Better visibility
Make important website, customer and system activity easier for the team to see and manage.
More reliable handling
Use routing, confirmations and escalation rules so important events are handled consistently.
Live alert workflow
New enquiry received
01
Website form submitted
A new customer enquiry enters the workflow.
02
Request reviewed
The enquiry type and required action are identified.
03
Correct team notified
The relevant person receives a structured alert.
04
Customer confirmation sent
The customer receives an immediate acknowledgement.
05
Follow-up workflow created
A record, task or next action is generated.
Every workflow is configured around the actual event, recipients, communication channels and required next action.
Smart Alert solutions
One alert service, multiple operational uses
Smart Alerts can operate as a focused standalone workflow or be connected to an EMPEX-built website, online store, booking system, portal or cloud application.
AI-assisted workflow alerts
Use controlled AI classification to identify request types and trigger the appropriate internal workflow.
- Request classification
- Team or department routing
- Escalation and human handoff rules
Booking and appointment alerts
Automate booking confirmations, internal notifications, reminders and cancellation updates.
- Customer booking confirmations
- Admin and staff alerts
- Reminder and follow-up workflows
E-commerce notifications
Surface important store events so orders, payment problems and stock issues can be addressed quickly.
- New order and payment alerts
- Failed checkout or payment notifications
- Low-stock and refund workflows
Infrastructure monitoring alerts
Receive notifications when websites, applications or cloud services show signs of failure or risk.
- Website and service availability
- SSL and certificate expiry
- Server resource or application issues
Setup packages
Flexible starting points for business alert automation
Final pricing depends on the number of workflows, connected systems, notification channels, AI logic, infrastructure and ongoing monitoring requirements.
Starter Alerts
For a smaller business that needs one reliable enquiry, contact-form or booking alert workflow.
From£149
one-off setup + VAT
Optional support from £29 + VAT/month
- One primary alert workflow
- Admin email notifications
- Basic notification routing
- Testing and configuration
Business Automation
For businesses requiring multiple connected alerts across enquiries, bookings and internal processes.
From£399
one-off setup + VAT
Support from £79 + VAT/month
- Multiple alert workflows
- Booking and enquiry automation
- Email or SMS-ready architecture
- Escalation logic and documentation
Managed Smart Operations
For businesses requiring monitoring, AI-assisted routing, integrations and ongoing operational oversight.
Custom quote
Managed support from £149 + VAT/month
- Infrastructure monitoring alerts
- AI-assisted notification workflows
- E-commerce or operational alerts
- Ongoing monitoring and optimisation
Prices are starting guides. SMS, email-delivery, API, premium integration, cloud and other third-party usage charges are separate unless expressly included in the proposal.
Implementation process
From important event to reliable response
- 01
Discovery
We identify the events, systems, users and business risks that require notification.
- 02
Workflow design
We define who should be alerted, through which channel and what should happen next.
- 03
Integration
The workflow is connected to the website, application, booking system, store or cloud service.
- 04
Testing and launch
Every alert path is tested before launch, with optional monitoring and support afterwards.
Connected systems
Alerts can connect across the business
The available route depends on the platforms involved and whether they provide supported APIs, webhooks, email events or other integration methods.
Website forms and quote requests
Business inboxes and email services
Booking and scheduling systems
E-commerce platforms and payment events
CRM, dashboards and internal systems
Website, application and server monitoring
Ongoing support is optional
Monitoring, workflow maintenance and response handling can be added where required. The service level is defined in the proposal and is not unlimited emergency support.
Common questions
Smart Alerts FAQs
Key points about existing websites, notification channels, AI routing, integrations and ongoing support.
Can Smart Alerts work with my existing website?+
Often, yes. Suitability depends on the website platform, form system and available integration methods. EMPEX will review the current setup before confirming the implementation route.
Can alerts be sent by both email and SMS?+
Yes, where the selected services and integrations support those channels. SMS, email-delivery and other third-party usage costs may be charged separately.
Can an alert notify different team members?+
Yes. Routing rules can notify different people or departments according to enquiry type, location, service, urgency or another agreed condition.
Can Smart Alerts use AI?+
Yes. AI can help classify enquiries, summarise information or select the correct workflow. Human review and escalation rules can be included where appropriate.
Do you provide ongoing monitoring?+
Yes. Ongoing monitoring and support can be added where required. The exact scope, response arrangements and monthly fee are confirmed in the proposal.
Are third-party service costs included?+
Only where expressly stated. SMS usage, email-delivery services, cloud resources, premium platforms, APIs and other third-party services may be billed separately.
Plan your alert workflow
Ready to make important business activity easier to manage?
We can identify the events that matter, connect the appropriate systems and build a reliable alert workflow around your team and operational process.